Kelly Kandler, owner and managing consultant at Firefly Consulting, has been using, administering and configuring salesforce.com since 2004 and has been a certified Salesforce.com Administrator since 2008. She knows what it can do, how it can be customized, and what tips and tricks to use in order to give you a system that is efficient and easy for your staff to use. Firefly Consulting can manage all system implementation start-to-finish, can help you fill any holes in your CRM strategy, and can ensure that your staff is properly trained to take advantage of everything that Salesforce.com has to offer. Services include the following:
How well do you currently know your customers? What are your strengths and weaknesses in customer communication? How are your sales reps tracking their successes? What do you want your new CRM system to accomplish? Firefly Consulting will help you determine the answers to these questions and will work with you to develop a plan of action that is specifically tailored to your industry and customer goals and after these goals are determined, we will use our technical expertise and knowledge of Salesforce.com to critique the positives and negatives of your current sales and marketing strategies and suggest new ones that can fill in the holes.
Full Implementation of Salesforce.com
Once all the decisions are made, the real fun begins! Firefly Consulting will manage the full implementation of your new Salesforce.com system including system design, configuration, data migration from your existing database, and launch.
A beautiful new CRM system won't get you very far if you don't know how to use it like an expert. Regardless of your staff's technical aptitude, we will introduce them to all the basics of your new system, simplify the processes and will have everyone working like a Salesforce.com pro in no time.
Lead Management Workshop
A successful Lead Management strategy includes detailed and documented processes for Lead Creation, Lead Funnel Definition, Lead Aging, Lead Assignment, Lead Notification and Lead Reporting. Does your business have all of these bases covered? If not, Firefly Consulting can help.
Campaign Management Workshop
Whether you are using an integrated Marketing Automation system or are using Salesforce.com as a standalone marketing platform, Firefly Consulting can help you optimize your Campaign planning and reporting process.